At The Signs Factory, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Items must be returned within 14 days of delivery.
• Items must be unused, in their original condition, and in the original packaging.
• Customized or personalized products are not eligible for returns unless faulty or damaged.

2. How to Initiate a Return

• Contact our customer support at [Insert Email Address] with your order details.
• Ship the item to the provided address. Return shipping costs are the responsibility of the customer unless the item is defective.

3. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details.